Frequently Asked Questions
ORDER QUESTIONS –
Where to we ship to?
BuyAfricanViolets.com.com ships to every state in the continental United States, including Alaska, but we DO NOT ship to Hawaii. Additionally, we do not ship to P.O. boxes so please include your full street address, including any apartment number, so your order can ship without delay.
How is my order shipped?
Live plants are shipped either via the U.S. Postal Service (USPS) or FedEx. All plant lights are shipped via UPS. Orders for live plants and plant lights ship in separate boxes and on separate days.
How can I cancel or change my order?
We try to fulfill our orders as quickly as possible, which may limit our ability to add items to your order or prevent a package from shipping. Please reach out to us with a specific request, and we’ll do our best to accommodate. You can reach us at (347) 587-3277 from 10am-6pm ET, Monday to Friday. If you cannot get an operator to handle your concern right away, please leave a voicemail message and someone will be sure to get back to you as soon as possible. Or you can use our contact email form to send us a message requesting a cancelation.
What is your return policy?
BuyAfricanViolets.com does not accept returns, however if you have an order issue please contact us and we will resolve it. There are three ways to contact us, the first way is to call us at 347-587-3277, secondly you can fill out our contact form. Lastly, you can email us at support@buyafricanviolets.com or use our contact email form to send us a message regarding any problems you might be having with your order.
How long will it take for my order to arrive?
The answer varies depending on the item ordered and the season. In general, from the time you place your order to the time it is delivered can take anywhere from 7 to 10 days. We ship on a weekly basis, on Mondays and Tuesdays of each week.
Do you offer free shipping?
Sorry, we do not offer free shipping because we shipping is expensive and we would like to stay in business for a long time.
PAYMENT QUESTIONS –
What forms of payment do you accept?
We accept all major credit cards, PayPal, Venmo, Apple Pay, and Google Pay to make checkout fast, easy, and secure. All transactions are encrypted and processed through trusted payment gateways to ensure your information is always protected.
How do I use my coupon code?
You have a coupon code from us? That’s fantastic! Here is what you need to do to apply the coupon to your purchase: After adding items to your cart, click the “View Cart” link at the top of this site to view your cart. At the bottom of the shopping cart you’ll see a box where you may enter your coupon code.
How I pay with a check or money order?
We no longer accept personal checks or money orders.
COMPANY QUESTIONS –
Can I purchase BuyAfricanViolets.com products at retail locations?
Since we are an online retailer, you cannot purchase any of our products at retail locations. If you would like to purchase any of our products please continue to support BuyAfricanViolets.com. Thank you.
Does BuyAfricanViolets.com have a mobile app?
No, we do not have a mobile app. However, you can browse our website on your mobile phone or tablet via your devices web browser. Since our website is mobile enabled, you can even make your purchase right on your phone or tablet. How cool is that?
Where do you ship your African violets and other plants from?
BuyAfricanViolets.com has a diverse supply chain with products shipping from locations in the South and Midwest.